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Case study · Żywiec, Poland · barbershop chain

Gładko Tnący Barber:
from 3 to 9 locations

Gładko Tnący Barber is a barbershop chain that started in Żywiec, Poland. I built the website with booking for each location, plus a CRM, ads and a chatbot. In two years the chain grew from 3 to 9 locations, and it ranks in the top 1 to 3 on Google and Maps for “barber + city”.

Gładko Tnący Barber website home page for a barbershop chain, built by Tom Goldman
Results

Two years
of growth

Numbers from the chain's own records and Google search results.

Locations[01]
3 → 9

barbershops in two years.

Google and Maps[02]
top 3

positions 1 to 3 for “barber + city” searches.

Booking[03]
1 per shop

separate booking calendar for every location.

Project at a glance

In short

Industry

Barbershops, multi-location

Location

Żywiec and other towns in Poland

Scope

Website, booking per location, CRM, ads, chatbot

Website

gladkotnacy.com

Scope

What I built
for the chain

Website for a growing chain

One brand site where each location has its own page, so a new shop can be added without rebuilding anything.

Booking per location

Customers choose their barbershop first, then book there. Every shop manages its own schedule.

CRM

Customer data and visits in one system across all locations.

Ads

Campaigns for each town, so new locations get customers from their first weeks.

Chatbot

Answers common questions and points people to booking at any hour.

Location picker on the Gładko Tnący Barber website, where customers choose a barbershop and book

Choosing a location: each barbershop has its own booking

The task

A barbershop chain that keeps opening new shops has a specific problem: every new location needs customers quickly, and every booking needs to land at the right shop. Phone calls and messages to one central number don't scale past a few locations.

The solution

I built the website so each location is its own entry point, with its own booking. A CRM holds customer data across the chain, ads run for each town, and a chatbot handles the questions that used to interrupt barbers mid-cut. When a new shop opens, it gets a page, a booking calendar and a campaign, using the same structure as the others.

The result

Over two years the chain grew from 3 to 9 locations. In Google and Maps it ranks in the top 1 to 3 for “barber + city” searches in its towns. Growth came from the owners' work, of course; my part was making sure marketing and booking kept up with it.

Why this matters for Canadian businesses

Franchises and multi-location businesses in Canada face the same challenge across bigger distances. See how I build websites for multi-location businesses, or read about marketing for franchises. Local visibility per location starts with local SEO.

Services used

What this
project included

Let's make marketing
keep up with growth

Tell me how many locations you have and how customers book today. I'll show you how a per-location setup could work for you.