Cost per lead keeps rising
Same budget, fewer calls, and nobody can explain what changed. Often it's tracking, competition or a setting changed by an auto-applied recommendation.
Ads and visibility: customers who are looking for your service now or don’t know about it yet.
01 Google AdsEnquiries from people searching for your service right nowfrom $750/mo 02 Social media adsMeta, TikTok, LinkedIn: customers who are not searching yetfrom $700/mo 03 SEOHigher in Google and Maps without paying per clickfrom $1,000/mo 04 Visibility in ChatGPT and AIYour business in AI assistant answerspart of SEO 05 Amazon and marketplacesSell where customers already buywith a partnerThe place where a visit turns into an enquiry, and a system that doesn’t lose that enquiry.
01 Web designA website that turns visits into enquirieslanding from $1,300 02 Online storesCart, payments and shipping, ready for adsfrom $4,800 03 CRMNo enquiry gets lost in a phonesetup $3,400 04 Chatbots and AIThey answer customers, at night too$2,500 05 Email and SMSCustomers come back instead of forgetting youquoted individuallyPlan and tracking first, budget second. You know what works before you spend more.
01 Strategy and auditKnow where to spend the budget before you spend it$2,400 02 AnalyticsSee which ad brings in money$650 03 ConsultationsA call about your specific problem$70/h 04 Free auditA quick review and 3–5 priorities to start$0How your business looks and sounds before anyone calls you.
01 Social media managementProfiles that look like a real businesswith a partner 02 Creative and videoGraphics and videos that stop the thumbquoted individually 03 BrandingA logo and style that sets you apartwith a partner
Edmonton, Canada
200 keywords on page one of Google
Boreal Kitchens
Winnipeg, Canada
up to 5 enquiries/mo from Google without ads
Adela Realtor
Żywiec, Poland
from 3 to 9 locations in two years
Gładko Tnący Barber
Żywiec, Poland
PLN 15 000 +/mo in delivery orders
Da Diego
If your Google Ads spend keeps going up and the phone doesn't, a Google Ads audit tells you why. I go through tracking, settings, keywords, ads, bidding and the landing page, then give you a list of fixes ranked by how much money each one saves. Apply them yourself or hand the account to me.
Free: a 30-minute call, an action plan and a price range in writing.

Same budget, fewer calls, and nobody can explain what changed. Often it's tracking, competition or a setting changed by an auto-applied recommendation.
Google reports 60 conversions, your inbox shows 15 enquiries. Somewhere the counting is wrong.
An agency runs it, sends a monthly PDF, and you're not sure what you're paying for.
Campaigns built years ago keep running on old keywords, old ads and old prices.
Every week I review what people actually searched for and exclude terms that don’t bring customers.
What counts as a conversion, whether it fires once, and whether it matches real leads.
Who owns the account, billing and data, and who still has access who shouldn't.
Networks, locations, languages, schedules and auto-applied recommendations.
Match types, wasted searches, missing negatives and keywords competing with each other.
Relevance, offer, calls to action, missing assets and disapprovals.
Whether the strategy fits the data volume, and where budget limits cut off good traffic.
Speed on a phone, message match with the ad, form and phone visibility.
Cookie consent, Consent Mode and the privacy policy, including Quebec's Law 25 if relevant.
Prices in Canadian dollars. You'll know the cost before I start.
Free 30-minute call with your account on screen.
Billed at my consultation rate. I estimate the hours upfront.
Ads plus website, SEO and all other channels.
You give read-only access to Google Ads and, ideally, Google Analytics and Tag Manager. Nothing gets changed.
A short call or brief: your services, margins, what a good lead looks like, what you've tried.
I go through all eight areas and record findings with screenshots and numbers from your account.
Problems ranked by money at stake, each with a clear step to fix it.
A Zoom call to go through the list. You decide what's next: do it yourself, hire me, or keep your current specialist.
A Google Ads audit answers one question: is this account spending money in a way that makes sense for the business? Most accounts I review aren't disasters. They're slightly wrong in a dozen places, and together those small issues add up to a large share of the budget going to searches, places or people that will never become customers.
I do audits for three kinds of owners: those who run ads themselves and suspect they're missing something, those whose agency reports look good while the phone stays quiet, and those about to hire someone and wanting a clean starting point. In all three cases, the outcome is the same: a list of fixes ranked by how much money is at stake.
Almost every audit starts and often ends with conversion tracking. If Google counts a contact page visit, a duplicate form submission or a three-second call as a lead, then reported cost per lead is fiction and automated bidding is chasing the wrong goal. I compare conversions in Google Ads with real enquiries in your inbox, phone log or CRM. When they don't match, that's the first fix, before anything else. If tracking needs a rebuild, a GA4 and Tag Manager setup is the clean way to do it.
Some of the most expensive problems sit in settings nobody looks at after launch:
Each takes minutes to fix once found.
I read through the search terms that actually triggered your ads over the last few months. This is where waste becomes visible: job seekers, DIY questions, competitor names, products you don't sell, cities you don't serve. I also look for missing keywords, ones you should be bidding on and aren't, and for overlap between campaigns that makes you compete against yourself.
An ad can only promise what the landing page delivers. I check how the page loads on a phone, whether it repeats what the ad said, whether the phone number is clickable and the form short. Then I look at what happens to leads: how fast someone replies, and whether missed calls get a callback. Slow follow-up is one of the most common reasons good campaigns look bad. My article on missed calls and lost leads covers this in more detail.
A written list of findings, each with what's wrong, why it matters, how much budget it likely affects and how to fix it. Then a Zoom walkthrough where I explain it in plain language and answer questions. You can apply the fixes yourself, pass them to your current specialist, or hand the account to me for monthly management.
The first look is a free 30-minute call with your account on screen, which often reveals the top problems straight away. A full account audit is billed at my consultation rate of $70 an hour, and I tell you the estimated hours before starting. If you want every channel reviewed, the marketing audit and strategy covers ads, website, SEO and more for $2,400. I don't rebuild other people's websites, but I regularly rescue ad campaigns. For a broader view of what I do in Google, see the Google Ads services page.
For a typical small business account with a few campaigns, a few working days from access to walkthrough. Larger accounts with Shopping, Performance Max and several locations take longer. I give you a time and cost estimate before starting, so there are no surprises.
No. I ask for read-only access during the audit, so nothing can be changed by accident. You get recommendations; whether and how to apply them is your call. If you then hire me for management, I'll need standard access.
If you can't tie the ad spend to real customers, yes. An outside view often spots things the person running the account no longer sees. An audit isn't an accusation; sometimes the result is that the account is in decent shape and only needs a few tweaks.
I can help you understand the reason, fix the policy issue and prepare an appeal, but the decision is Google's and I can't promise an outcome. Most suspensions I see come from billing problems, misrepresentation concerns or unclear business details on the website.
Then I'll say so. I don't repair other people's websites, but I can build a focused landing page from $1,300 or a new site, keeping your domain. Often a single landing page for paid traffic solves the issue faster than a full redesign.
Tell me your monthly ad spend and what's bothering you. I'll reply within one business day with how I'd approach the audit.
Do you already have a Google Ads campaign?